FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard delivery usually takes 3–7 business days within the United States.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

Do you accept returns?

Yes. Eligible items may be returned within our return window. Please review our Return & Refund Policy for complete details and eligibility requirements.

Are your products authentic?

Absolutely. We are committed to providing genuine, high-quality beauty products sourced from trusted suppliers and authorized distributors whenever applicable.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment options available at checkout.

How can I contact customer support?

You can reach us by email at s1@custommersupport.online or call 6592238166 during our business hours.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.

What if my package arrives damaged?

If your order arrives damaged or incorrect, please contact our customer support within 48 hours of delivery. We'll work quickly to resolve the issue.